We have a hassle-free return policy.
All return requests must be made via e-mail to [email protected] within 7 days of receipt of purchase. Please include your name, company name (if applicable), order number and the reason for your request. If your return request is approved, a return shipping label will be e-mailed to you and the item(s) must be shipped back to Step 1 Dezigns within 7 days.
The customer is responsible for all shipping costs if the original order was:
Standard stock items will be fully refundable if the order is cancelled before shipment. Otherwise, a 25% restocking fee will apply to all returned products. Refunds will not be issued for products that were improperly used.
The following items are non-refundable, non-exchangeable, and non-returnable:
We have a 30-day exchange policy. We will only exchange items if the value of the item(s) you are returning exactly matches the value of the item(s) you want to change them for.
The customer is responsible for all shipping and handling costs related to exchanges. Customized, special order and clearance products are not eligible for an exchange.